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Hosannahs Trading Terms and Conditions

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Terms and conditions (“Terms”) are a set of legal terms defined by the owner of a website. They set forth the terms and conditions governing the activities of the website visitors on the said website and the relationship between the site visitors and the website owner. 

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1.    We provide free design consultation services remotely that will enable us to provide an estimated quote for your project;

2.    We shall provide design consultation at your site at an hourly fee with travel expenses if requested;

3.    We shall conduct a site survey at a fixed fee, to assess the feasibility of your requirements and to obtain existing site measurements, there shall be no obligation to instruct us to proceed with your project if restrictions are found that can prevent your project go ahead.

Please Note: During our site survey visit: We do not lift manhole covers nor do we survey drainage. All drainage should be surveyed and details provided to us to confirm on drawings if required as part of the scheme prior to any building works.

Furthermore, there are specialist drainage engineers that can be instructed to design and confirm location, depth and suitability for the proposed scheme, after a camera survey is instructed and completed by a competent company/individual.

4.    If you decide to proceed with our service you shall be required to provide written or verbal instruction or hire us on any third party website that you found us.

5.    An invoice shall be provided and payment is required before issuing any drawings;

6.    Each project shall have a 28 days unlimited development time opportunity. The 28days shall begin from the first issued drawings.

7.    If your project requires more than 35 working days of development time, there shall be a reasonable fee to extend your time slot;

8.    When you are in agreement that the scheme is complete we shall finalise the planning drawings, complete the planning application forms and submit your planning application on your behalf. Fees for any planning application are not included in our package and you will be provided with instructions on how to make payment;

9.    Detailed building regulation drawings are also builders instructions therefore can be used to get builders and structural engineers quotes. Fees to upgrade the conceptual planning drawings to detailed building regulations drawings should be paid before issuing the drawings.

10.  It shall take approximately 40 working days to produce your building regulations package;

11.  We shall prepare and submit your building regulation drawings package for approval. We shall deal directly with building control on your behalf to ensure compliance. Fees for building control plan checks and during building site visits are not included within our packages

12.  Structural design work is not included within our packages. You will need to hire a structural engineer or ask us to recommend some in your area if you prefer;

13.  Once approved, we can print and issue full paper copies of your planning and building regulations packages through the post but at additional fixed fees.

14.  If any outstanding fees are not cleared in full within the allotted time scale we shall cancel progression to the development phase of the works, without warning or notification.

15.  You can cancel your instruction to proceed within 48 hours. A standard cancellation fee of £150 for design time will be required

16.  A canceled project shall be given the opportunity to have a replacement development time slot allocated, which shall incur a booking fee of £95.00  in addition to the balance of the standard Phase 1 Planning Drawings fees.

17.  During the development phase of the works there shall be no limit to the number of changes and modifications to the scheme made in the interests of positive and reasonable progression towards a defined scope of works.

18.  Changes to the already agreed and submitted drawings schemes to the council may be required. All changes to the already agreed and submitted drawings schemes shall incur reasonable fees, the minimum fee for changes to a final scheme shall be £50 and the maximum fee shall be £300  which shall be agreed upon in writing prior to the commencement of the required additional works.

19.  Different streets and areas have different restrictions by the Local Council. We do not guarantee planning permission this is a governmental process, we normally advise our clients to undertake a Pre-Planning application to get initial feedback from the local council concerning their projects and in most cases are successful. However, pre-planning is not sought due to the time/budget restrictions of the client.

Please Note: Once planning has been decided, whether passed or failed this then ends our contract, if your planning is not granted we will not produce the building regulations drawings (if outstanding) no fees are refundable after planning has been submitted or decided.

20.  There shall be no fees for changes to a scheme to satisfy the requirements of Building Control during their plan check process. However, changes to the already submitted and approved Building Regulations drawing scheme shall incur reasonable fees, the minimum fee for changes to the already submitted and approved Building Regulations drawing scheme shall be £70.00 and the maximum fee shall be £400.00, which shall be agreed upon in writing prior to the commencement of the required additional works.

21.  Fees for Planning Applications, Building Control Applications, Structural Calculations and Specialist Surveys or Reports are not included and shall be paid directly to the 3rd party by the customer. Unless Otherwise Agreed.

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Susan Pratt, Cardiff

Getting architectural advice on what seemed like a straightforward kitchen/bathroom extension was the best decision I made. Hosannah's help and ideas have maximized the space I had available for the extension and provided additional suggestions that I can enhance at a later time. They explained everything clearly and was very patient as I took the time to consider their recommendations. I found their approach both friendly and professional, which is important when inviting someone into your home. I now feel genuinely excited about the house project. I thoroughly recommend Hosannahs and will definitely return to her to plan the internal kitchen layout.

Mark  Wilson-Flower

A very professional service was provided to us throughout our planning project, we were very pleased with the plans and the whole experience went so smooth and easy. We would use Hosannah again for any planning work and we would also recommend her services to anyone.

Jason Makusha, Caerphilly

I have had the pleasure of working with Hosannahs Limited for my extension build. The quality of the designs was impeccable, attention to detail was extremely good. All designs were well thought out and thoroughly justified as to why thing will go where it goes. They know how to keep the client informed and involved at every step of the way. Without a doubt i would work with them in the future.

Claude Brandt, Dumbarton

The communications I did have with  Hosannahs, very clearly demonstrated their professionalism and excellent communications in a timely and concise manner. I will most definitely use the services not only for the planning permission application but also for the detailed building drawings.

Thomas Lee, Caldicot

We were very happy with the service, good communication, and good drawings issued. very happy with the service and would highly recommend.

Keron Osbourne, Birmingham

We’ve hired Hosannah’s ltd to help us with the Planning Architectural Design Drawings for our extension and I am extremely pleased with the entire experience. It has exceeded our expectations. Very professional and prompt service throughout. Reasonable priced. Do not hesitate to book them! I would highly recommend them.

Sai Rueben, Leicester

Excellent work and great attention to detail. look forward to working with Hosannahs again soon

Shahin Malik, Nottingham

Hosannahs has been a star in handling our extension survey plan. We also used her to submit plan to council. They have been an excellent communicator and we felt very supported throughout and made some valuable suggestions. Highly recommended!

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CONTACT US

Tel: 02921150515

Email: info@hosannahs.com

Head Office Address:

Ty Merlin,

Caerphilly Business Park,

Caerphilly

CF83 1GS

 

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Hosannahs.com is part of the Caerphilly Business Club

MONDAY: 10:00 - 19:00

TUESDAY:  10:00 - 19:00

WEDNESDAY:  10:00 - 19:00

OUR OPENING HOURS

THURSDAY: 10:00 - 19:00

FRIDAY:  10:00 - 19:00

SATURDAY & SUNDAY:  CLOSED

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© Copyright 2025 Hosannahs Limited  

Company  Registration Number 11957845

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